FAQ

Below are the most common questions customers ask. If you don't find your answer here, please contact us anytime.

1. Do you offer international shipping?

No. At this time, we only ship within the United States. International shipping is not available.

2. How long does shipping take?

Orders are prepared within 1–2 business days.
Delivery normally takes 3–4 business days depending on your location and the carrier’s schedule.

3. Is shipping free?

Yes! We offer FREE shipping on all U.S. orders with no minimum purchase requirement.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number.
You can track your package directly through the carrier’s website.

5. What is your return and refund policy?

We accept returns within 7 days of receiving your order.
Exchanges are accepted within 10 days.
Refunds are processed within 5–10 business days after we receive your returned item.
Items must be unused, in original packaging, and in sellable condition.

6. I received a damaged or incorrect item. What should I do?

Please contact us within 48 hours with photos of the issue.
We will replace the item or issue a refund as quickly as possible.

7. Can I change or cancel my order?

You may request a change or cancellation within 12 hours after placing the order.
After that window, the order may already be processed and cannot be modified.

8. What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods processed by trusted third-party providers.

9. Do you offer customer support?

Absolutely! We are always happy to help. Contact us via email or phone and we will respond quickly.

10. Are your products safe for pets?

Yes. We carefully select products made from safe, pet-friendly materials designed for comfort, durability, and everyday use.